Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Part of Arizona State University's Eyring Materials Center, CHREM plays an important role in characterizing the critical properties of materials. This facility houses a dozen electron microscopes that can probe the physical, electronic, and chemical structure of matter on an atomic scale. Instruments and techniques include focused ion beam (FIB) microscopes, electron microprobe, scanning electron microscopy, transmission electron microscopy, scanning transmission electron microscopy, and aberration-corrected electron microscopy.
| Name | Role | Phone | Location | |
|
Manuel Roldan |
Opertions Manager |
(602) 491-3906 |
mroldang@asu.edu |
PSB 155 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| CHREM |
EMC@asu.edu
|
| Services List |
| ► SEM (2) | |||
| Name | Description | Price | |
|---|---|---|---|
| Consultation | Inquire | ||
| Staff Time | Inquire | ||
| ► Materials TEM/STEM (2) | |||
| Name | Description | Price | |
| Consultation | Inquire | ||
| Staff Time | Inquire | ||
| ► Materials Sample Prep (3) | |||
| Name | Description | Price | |
| Consultation | Inquire | ||
| Vibratory Polisher | Inquire | ||
| Staff Time | Inquire | ||
| ► BIO-TEM/STEM (4) | |||
| Name | Description | Price | |
| Consultation | Inquire | ||
| Titan Krios Daily Charge | Inquire | ||
| Cryo Holder Charge | Inquire | ||
| Staff Time | Inquire | ||
| ► BIO-Sample Prep (8) | |||
| Name | Description | Price | |
| Consultation | Inquire | ||
| Leica AFS Freeze Substitution Unit |
ASU Standard
$62.06
each
Academic/Non-Profit $84.32 each |
||
| Leica Ice High Pressure Freezer | Inquire | ||
| Plunge Freezer Charge | Inquire | ||
| Millrock Technology BT-48 Freeze Dryer Usage Fee | Inquire | ||
| Balzers CPD-020 Critical Point Dryer |
*pricing is per run |
Inquire | |
| Denton Desk-IV |
*pricing is per run |
Inquire | |
| Staff Time | Inquire | ||
| ► BIO-Sample Prep (1) | |||||||||
|
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| ► Materials Sample Prep (1) | |||||||||
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