Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Interplanetary Initiative Lab is an interdisciplinary research and development workspace committed to innovation and discovery. We connect external partners with ASU students, faculty, and staff to produce solutions for space exploration and development.
We design, build and test space hardware and software to solve society's urgent space challenges. We offer ASU students the opportunity to get hands-on experience working with cutting-edge space-driven technology.
| Jessica Rousset | Deputy Director | Jessica.Rousset@asu.edu |
| Joe DuBois | Engineer Sr, Special Projects | jdubois2@mainex1.asu.edu |
| Juana Garcia | Business Operations Manager | Juana.Garcia@asu.edu |
Sun Devil Hall
451 E. Orange St, S Palm Walk, room 160
Tempe, AZ 85281
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Interplanetary Initiative Lab |
(602) 543-4459
|
iilab@asu.edu
|
SDH 160
|
