Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The ASU Research Communications Office offers specialized communications services that can be directly charged to sponsored projects when the work is necessary to meet sponsor requirements for dissemination, broader impacts, or public access specific to the project.
Kate Howells, Executive Director at Arizona State University, Knowledge Enterprise
Mario Diaz, Senior Director at Arizona State University, Knowledge Enterprise
| Hours | Location |
|
Monday to Friday 8am to 5pm MST |
Skysong | Tempe, Arizona |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Mario Diaz |
mariodiaz@asu.edu
|
Tempe, Arizona
|
| Service list |
| ► Digital Communications (4) | |||
| Name | Description | Price | |
|---|---|---|---|
| Communications performance report |
ASU Standard
$100.00
/hr
|
||
| Project-specific web presence |
ASU Standard
$100.00
/hr
|
||
| Social media content package |
ASU Standard
$100.00
/hr
|
||
| Social media strategy and publishing |
ASU Standard
$100.00
/hr
|
||
| ► Media and Stakeholder Relations (4) | |||
| Name | Description | Price | |
| Media outreach to share project outcomes | Inquire | ||
| Media Toolkit |
ASU Standard
$100.00
/hr
|
||
| Media training sessions |
ASU Standard
$100.00
/hr
|
||
| Stakeholder newsletter template or email update |
ASU Standard
$100.00
/hr
|
||
| ► Research Communication, Dissemination and Public Outreach (6) | |||
| Name | Description | Price | |
| Animation or motion graphic explainer |
ASU Standard
$100.00
/hr
|
||
| Infographic / Science Illustration |
ASU Standard
$100.00
/hr
|
||
| Launch event support |
ASU Standard
$100.00
/hr
|
||
| Plain-language summary or policy brief |
ASU Standard
$100.00
/hr
|
||
| Research highlight or sponsor-required summary |
ASU Standard
$100.00
/hr
|
||
| Stakeholder engagement materials |
ASU Standard
$100.00
/hr
|
||
| ► Research Photography and Video (3) | |||
| Name | Description | Price | |
| Event or stakeholder photography |
ASU Standard
$100.00
/hr
|
||
| Field or lab photography |
ASU Standard
$100.00
/hr
|
||
| Short outreach video (2–3 minutes) |
ASU Standard
$100.00
/hr
|
||
| ► Research Project Identity and core materials (3) | |||
| Name | Description | Price | |
| Branded report or slide templates | Inquire | ||
| Layout and design of final project report |
ASU Standard
$100.00
/hr
|
||
| Project identity guide including logo, naming and other standardized identity marks |
ASU Standard
$100.00
/hr
|
||
